Effective Date: January 1st, 2025

At Let's Game USA, we are deeply grateful for the generosity of our donors. Because donations are critical to sustaining our work, we have established the following policy regarding refunds and cancellations of donations.

1. General Policy

All donations made to Let's Game USA are considered final and non-refundable.

2. Exceptions for Refunds

Refunds may be granted under the following limited circumstances:

Duplicate Transactions: If a donor accidentally submits the same donation multiple times.

Processing Errors: If an error occurs with the donation amount due to a technical or human mistake.

Unauthorized Use: If a donation was made fraudulently or without the donor’s consent.

In such cases, refund requests must be submitted within 15 business days of the transaction date.

3. Recurring Donations

Donors who enroll in monthly or recurring donations may cancel future charges at any time.

To cancel, please contact us at least 5 business days before the next scheduled charge.

Payments already processed prior to cancellation are non-refundable, except in cases of duplicate or erroneous charges as described above.

4. Event or Campaign-Specific Donations

Donations made toward special campaigns, sponsorships, or fundraising events are generally non-refundable.

If an event is canceled or significantly altered, the foundation may, at its discretion, provide alternative options such as applying the funds to another initiative, rescheduling, or offering a refund.

5. Requesting a Refund

To request a refund, donors must provide:

Full name, donation date, and amount

Proof of payment (receipt, transaction ID, or bank statement)

Reason for the refund request

Please email all refund requests to: [email protected] or call us at (877) 735-6648

6. Processing of Refunds

Approved refunds will be issued using the original payment method whenever possible.

Refunds may take 7–14 business days to appear depending on the financial institution.

7. Foundation’s Discretion

The foundation reserves the right to review and approve refund requests on a case-by-case basis. This policy does not affect your statutory rights.

8. Contact Us

If you have any questions regarding this policy, please reach out:

Let's Game USA.

(877) 735-6648

[email protected]